Trilltec.com - Complete website solutions

You'll find the answers to frequently asked questions below, with additional help in our Glossary of Internet Terms. Alternatively email support@trilltec.com for a swift response.

How do I upload files to my web space?

If we are designing your website for you then we will upload it to your web space on completion. Files are generally uploaded via an FTP (File Transfer Protocol) program such as 'WS_FTP' available from www.ipswitch.com. Files are uploaded to the default directory: "httpdocs" You can also create subdirectories within this directory to keep your files organised. Frontpage users can upload their files via Frontpage if they have a 'Business Host Plus' or 'Pro' web hosting account.

How do I access my website statistics?

Business Host Plus and Business Host Pro accounts include access to full website 'hit' statistics. These are accessed online for your convenience and details are sent out to new account holders with their initial 'Welcome' email.

How do I setup my POP3 Email accounts?

Once you've decided what POP3 email addresses you'd like to use, for example mail@yourdomain.co.uk john@yourdomain.co.uk info@yourdomain.co.uk etc. simply email us to let us know. We will then set up your accounts and email you clear instructions so that you can send and receive email via Outlook Express using your new domain name (and via WebMail if you've opted for a 'Plus' or 'Pro' hosting account).

What is WebMail?

WebMail allows you to login to you@yourdomain.co.uk from anywhere in the world. You can send and receive emails, images and attachments and store contact details in your address book. WebMail comes as standard with the 'Plus' and 'Pro' web hosting accounts. Features and benefits include:

Login:
Secure password protected login
Just enter your user name and password

In Box:
View, reply to, or forward messages to multiple recipients
View plain text, html and multi-part messages
Download attachments
Delete emails
See the size of email attachments before downloading

Compose:
To, CC and BCC fields
Send attachments
Change reply address
Spell Checker
Customisable Signatures

Address Book:
Store contacts and access from anywhere in the world
Add/Remove/Modify contacts

Folders:
Create and manage custom folders
Move messages from one folder to another

Can I transfer my current Domain Name to you for hosting?

Yes. Email us the name of the domain that you'd like to 'transfer in' and we will email you instructions. There is no charge for transferring in.

What is 'Catch-all' email forwarding?

Any email sent to you@yourdomain.co.uk or anyword@ your new domain name can automatically be 'caught' and forwarded to the email address we have on file for you (which you may change at anytime). So, no longer will you have to use the free, and often awkward, email address provided by your Internet Service Provider (for example: johnsmith267@internetservices.co.uk) instead you'll be able to use your new domain's email address.

Glossary of Internet Terms

Click Here.

Please email support@trilltec.com for answers to any other questions.

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